We accept payment by most major Credit Cards and Debit Cards via HSBC Secure Payments , Paypal, Google Checkout.

Please note that we do NOT accept American Express or Diners cards

We can also take your card payment over the telephone via HSBC secure payments, just call 01492 870313 .

 Credit or Debit Card customer’s details are secure. We do not store any financial information.

We accept Paypal and credit card payments via PayPal

 
Dispatch & Delivery
 
 We offer Free Royal Mail 2nd class Standard Delivery on all orders delivered within the UK  3-5  working days   

 1st Class Royal Mail Recorded Delivery £3.95   1-2 working days under normal conditions
 
Royal Mail Special Delivery next day 24 hour service at £7.95.

You can track your Recorded Delivery and Special Delivery parcels by clicking on the Royal Mail link

http://track.royalmail.com/portal/rm/trackresults?catId=22700601&pageId=trt_rmresultspage&keyname=ePOD4_track&_requestid=212639

Orders must be received before 2.00 pm (during the working week Monday - Friday). Orders received after this time on Friday and over the weekends will not be dispatched until the  following Monday.
 

Overseas Shipping

Please contact us for a shipping quotation if your country is not listed.

Express Service UK only

A signature is required so please send the order to somewhere it can reliably be signed for
Please note that the service does not operate at weekends.

 
 Orders are dispatched Monday -Friday by Royal Mail  
 
Whilst we dispatch orders daily we  have no control over how long Royal Mail will take to deliver your order. We will make every endeavour to follow up on a lost or delayed parcel. Please remember delays may occur during peak holiday seasons.    

DO NOT ASSUME A CALLING CARD IS LEFT BY ROYAL MAIL. Before contacting us, please call your local Royal Mail sorting

office to find out if your parcel is waiting to be collected.please click on the Royal Mail link for further details of your local sorting office.

http://www2.royalmail.com/customer-service/personal-customers/top-questions/wheres-my-local-delivery-office

Returns

We offer a 14 day  no quibble returns policy in accordance with the Consumer Protection (Distance Selling) Regulations 2000. The buyer must inform us of his or her wish to return an item first, via email or telephone 01492 870313, before returning the item for any reason. Faulty or damaged items will be replaced or refunded if stock is not available, and return postage will be refunded. In the case of items that are simply unwanted, buyers must pay the postage costs of receiving and returning unwanted items. All returns of this kind must be undamaged, in the original packaging and in a fully re-saleable unused condition. They must also be returned via a trackable/ registered postal system.

Please contact us immediately if you have an item(s) that requires returning and quote your invoice number and we will issue you with a returns number

"Faulty, Damaged or the wrong item sent"

In the unfortunate event an item arrives faulty or damaged we will refund in full or replace the item. We would ask that you return the item at our cost with all parts, accessories, instructions in original packaging. The item is your responsibility until it reaches us. For your own protection we recommend that you send the parcel using a delivery service that insures you and the value of the goods.

Privacy

We recognise the importance of protecting the privacy of your personal details as a user of this website. We do not pass on any details you submit to us to any third parties. We do not contact you unsolicited, unless the matter involves an outstanding order. Our privacy policy is under frequent review and any changes will be posted in accordance with the Data Protection Act of 1998.